Creative Solutions Counseling Privacy Policy
This Privacy Policy describes how Creative Solutions Counseling (“CSC,” “we,” “us,” or “our”) collects, uses, and discloses the personal information (as defined below) of our clients (“Clients,” “you,” or “your”) when using our website, client portal, and client mobile application (including telehealth services).
Creative Solutions Counseling uses SimplePractice software to manage client information and appointments. SimplePractice's privacy policy applies to how they handle client data on their platform. This Creative Solutions Counseling privacy policy describes how we handle client information separate from the SimplePractice platform.
Personal Information We Collect
"Personal Information" refers to any information that identifies, relates to, describes, or could reasonably be linked to you. This may include:
Identifiers and contact information such as name, email address, and phone number
Billing information, such as insurance details
Health information such as background, diagnoses, and session notes
Audio/visual information from telehealth sessions
Website and app usage data and analytics
Inferences drawn from the above categories
We collect this information directly from you or from a parent or guardian if you are a minor. We use this information to provide counseling services, process payments, communicate with you, improve our website and app, and for other purposes outlined below.
How We Use Personal Information
In addition to the purposes for collection outlined above, we may use your personal information for purposes like:
Maintaining your client record
Responding to support requests
Processing billing and payments
Authenticating your identity
Administering, improving and measuring our services
Detecting and preventing fraud or illegal activity
Complying with legal obligations
Any other purpose with your consent
How We Share and Disclose Personal Information
We do not sell your personal information. We only share it with third parties, as described below:
SimplePractice: To provide you services and fulfill our agreement with them
Service Providers: For services like web hosting, payment processing, etc. we require appropriate contracts to limit their use of your information.
Corporate Transactions: If CSC is involved in a corporate transaction like a merger, acquisition, bankruptcy, etc. we may transfer your information.
As Required by Law: To abide by all legal procedures, law enforcement requests, etc. as necessary under the relevant law.
With Your Consent: For any other purpose you authorize.
Your Privacy Rights
You have certain rights relating to your personal information, such as:
Right to Access: You can request access to the personal information we hold about you.
Right to Correction: You can ask us to correct inaccurate or incomplete personal information.
Right to Deletion: You can request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out of Sharing or Selling: We do not sell or share your personal information except to provide our services.
Right to Equal Service: We will not discriminate or retaliate if you exercise these rights.
Contact us to make privacy-related requests. Note that we may take steps to verify your identity before fulfilling requests.
Data Security
We take reasonable steps to protect your personal information using industry standards. However, no data transmission or storage method is 100% secure.
Data Retention
We retain your personal information as long as you are a client of CSC and as needed to comply with legal obligations.
South Carolina Privacy Statement
South Carolina residents have certain privacy rights under the South Carolina Privacy of Personal Information Act.
If you are a South Carolina resident, you have the right to:
Request access to the personal information we have collected.
Request the correction or deletion of inaccurate personal information.
Opt out of the sale of your personal information. Note that we do not sell your personal information.
Opt out of certain disclosures of your personal information. Note that we only share your information as outlined in this privacy policy.
Be free from discrimination for exercising these rights.
To make privacy-related requests as a South Carolina resident, please contact us as specified in the "Contact Us" section.
When responding to requests, we may take steps to verify your identity. We will not fulfill requests where we cannot reasonably verify the requestor. We will not charge a fee to fulfill or respond to your requests, unless such requests are excessive, repetitive, or manifestly unfounded. In that case, we may charge a reasonable fee to cover the costs of responding.
We will update this privacy policy as necessary to remain compliant with South Carolina privacy law. Please check back periodically for updates.
Contact Us
If you have any questions about this privacy policy or your personal information, contact us at creativesolutionscounselingllc@gmail.com.